Ice Cream Social At River’s Edge

February 9th, 2010

I would like to say a special thank you to Glenn Klingensmith at River’s Edge Retirement community in Savannah.  We were invited to attend the weekly ice cream social and present our SafetyCare product to the residents and he and the residents made us feel very welcome.  From the inviting entrance to the lovely sitting area, I was very impressed with River’s Edge, and that was before I even met the lovely staff who were very helpful.  Plus the ice cream was delicious!  I clearly wasn’t the only one who thought so, as the residents were out in force too enjoying the social!

Even in an independent living facility such as River’s Edge, there is still a need for a Personal Emergency Response Unit.  Many such facilities are equipped with pull cords in the bathroom and bedroom, but as one resident told me at the social, when she blacked out twice, neither time was she anywhere near her pull cords.  It was the emergency pendant which she wore that allowed her to summon help.

I love it each time I hear a story like this.  Independent living is so important and PERS units help make that happen for our senior customers.

I look forward to revisiting River’s Edge again (and I hope I time it right to make the ice cream social again!)

Judith

Mayday Medical upgrades monitoring services

February 4th, 2010

Mayday Medical is proud to announce our new partner, SafetyCare, for our medical alarm monitoring.  SafetyCare monitor’s are certified EMT’s and specialize in medical emergency monitoring.  This new partner allows us to offer even more peace of mind for our customers who utilize Personal Emergency Response Systems.  With one touch of a button, the customer is now connected to a Certified EMT who can assess their situation and dispatch accordingly.

We are always looking for ways to increase the quality of the services that we provide and we feel that having a certified EMT on the other end of the line is just one more way that Mayday Medical can provide peace of mind for our customers.

Church Security

November 19th, 2009

Two recent  church fires in metro Atlanta have even State Insurance Commissioner John Oxendine talking about church security this week.

In response to the two recent Metro Atlanta Church fires, Insurance Commissioner John Oxendine is urging churches to organize watches for churches during unoccupied times according to the Atlanta Journal Constitution, as well as “install outdoor lighting and alarms.”  http://www.ajc.com/news/oxendine-metro-churches-should-203447.html.

Securing churches and other places of worship can be very challenging.  The buildings are often empty for long stretches of time, when they are in use they have many people coming and going needing access, and limited to non-existent funding for security.  And then add in the economy.  Locally, we’ve talked to several churches that have seen a marked increase in people on church property since last fall’s economic downturn.  People are accessing the many services places of worship provide like soup kitchen’s, clothes closets and counseling.  So you have a lot of different people using the facilities for many different reasons, an increased need for security and controlling access and with this economy, less money to do it with.

So depending on your budget here are the good, better, best suggestions we make when we consult with churches and other places of worship about keeping both their facilities and their people safe:

Good:

  • Outdoor lighting is a must.  Cover the parking lot, the walkways and the entry points.  Make sure they are on timers and don’t forget to adjust as the seasons change.
  • Keep bushes trimmed around windows and doorways.
  • Have a MONITORED fire alarm system.  Smaller churches often use converted buildings and often do not have a sprinkler system, so it is important to make sure your fires system is monitored.  Smoke detectors going off in an empty building do no good if there is no one there to hear them.
  • Have an alarm system with a cell backup.  Make sure your alarm system is programmed to send a daily test timer.  This enables your system to check in every day and if there are any problems, such as a low battery, it will send a signal to the station and a service ticket will be generated.  If your provider says they need to charge you extra for that, it’s time to find a new provider as this only costs pennies a day to provide.  In the past an alarm system with a cell backup was a more expensive option, but now there are systems where these products are integrated greatly reducing the installation and the monitoring costs.

Better:

  • Install a security system with an integrated access control system.  Places of worship tend to have a lot of different people using the building and needing access at different times.  This means many keys and many alarm codes that need to be handed out.  An access control system will eliminate the need for codes and cut down on the need to rekey if someone loses their key.  It will also make it more likely that the security system will actually get turned on.  We find over and over again that people stop using their systems because it is too hard to keep up with multiple codes.  Again their are some new products on the market that are allowing even the most limited budget to include access control in their security plan.
  • Cameras are useful as a deterrent.  Placing signage that you are under surveillance, as well as a few carefully placed cameras, even if they are dummies, can make a potential arsonist/vandal/thief think twice about making your building their target.  Your local big-box store often have inexpensive, low quality cameras that can work well for this.

Best:

  • Cameras that are monitored.  If vandalism is an on-going concern, then a motion-activated live monitoring system is the answer.  When a motion detector is activated in an area of concern, video begins streaming to an operator at the monitoring station.  If the operator sees something of concern, they can dispatch the proper authorities.  Although pricing on cameras drops every month, you still need a high quality NIGHT-VISION camera in order to stream those images to a monitor.  Your local discount big-box store is not going to be able to give you the camera that you need.

In the end though, the best security system is the one that is used.  Good outdoor lighting on timers, monitored fire and a basic security system that is consistently used will go a long way towards deterring and preventing vandalism, theft and arson.

Introducing Sonitrol’s New Web Site

November 19th, 2009

It’s finally here!  It is bigger and better with more Customer Tools and Technical Support.   Do you need to order more keyfobs or prox cards?  Do you have a non-critical service request?  If so, go to the Customer Support screen and request a service call.  Just one of the many new additions to our revamped website.

So let us know what you think!

And coming soon, view and pay your bills online.

PCSC Building Security for Sonitrol and Savannah College of Art & Design

October 26th, 2009

Sonitrol, providing security solutions for the educational community for over 35 years, was recently awarded a contract to provide security and internal billing capabilities for SCAD. As one of the newest dealers for PCSC, Sonitrol of Savannah has selected PCSC products to help meet the unusual set of criteria requested by SCAD.

By utilizing the flexible database solutions provided by PCSC’s LiNC-SQL software along with the powerful data gathering abilities of the IQ series panels, Sonitrol is able to provide SCAD with the unique web-based time on site reporting required for both the Savannah and the Atlanta campuses, along with the more traditional access control capabilities.

Located in historic and beautiful Savannah, GA, the main campus of SCAD is made up of more than 60 facilities, totaling about 1.5 million square feet throughout the historic and Victorian districts of Savannah, and has approximately 8000 students/staff/faculty. The three buildings making up the Atlanta, GA. campus will also be included as an integral part of the system

Security tips for Home Owners

October 26th, 2009

I wrote this list for a locksmithing friend who handed these out at a home show. This is much Home oriented. A good list though. - Chris Duncan.

Here are a few easy tips to help keep your home secure:
· Install sturdy deadbolt locks on all doors. Don’t rely on door chains, which break easily.
· Lock double-hung windows with key locks or pins.
· If your alarm system is not already capable of it, upgrade it to Verified Audio for 100% coverage and minimized false alarms.
· Secure sliding glass doors with dowels, a broomstick or locks that prevent the door from sliding on its track. Pins in the frame prevent the door from being lifted out of place.
· Lock up as a matter of routine. Letting spring air in is nice but can mean a burglar is only a screen window away.
· Don’t assume daylight prevents burglaries. Many occur during the day when burglars know people are at work.
· Instead of hiding keys outside, give one to a trusted neighbor.
· Re key locks when you move into a new home.
· Install lighting on all entrances and keep them on at night.
· Prune shrubbery to prevent cover for a thief and trim tree limbs so no one can climb in an upper window.
· Leave a radio or TV on to make it sound as if someone is at home.
· When you travel, leave on some lights or set a timer to turn lights on and off.
· Don’t alert burglars to an empty house by having papers and mail pile up.
· Ask a Police Officer or Sonitrol Representative to do a home security check.
· Don’t leave valuable items like TVs, videos or hi-fi visible through windows.
· Install a peep hole in your door
· Do not use your full name on your mailbox or in the phone directory, or on your answering machine.
· Do not leave a schedule of your times away from home on your answering machine.
· Join or start a neighborhood watch group.
· Automatic lighting that helps illuminate your way when you arrive home at night, or that gives your house a lived-in look while you’re away.
· Video surveillance that helps you see who’s outside before you open the door or helps you keep an eye on kids in the backyard pool.

Security Tips for Small Businesses – Volume 1 – A quick list

October 26th, 2009

All these items seem obvious, but we all need reminding sometimes. This short check list is very basic, but things that I see a lot of businesses missing. These are easy, and make a big difference. - Chris Duncan.

1 – Leave cash registers empty and open after hours to deter burglars.
2 – Make sure all exterior doors have adequate locking mechanisms or install a secondary lock, i.e. deadbolt locks.
3 – Leave an interior light on all night.
4 – Use exterior lighting to increase the visibility in parking lots and entrances.
5 – Move valuable merchandise away from the door and windows to prevent smash and grab thefts.
6 – Install an annunciator on entrances to alert you that a customer has entered.
7 – Don’t tag your keys with the name of your business. Change locks if keys are lost or not returned by a former employee.
8 – Don’t open the door until you are fully ready to do business, and don’t count receipts until you lock up.
9 – Never resist an armed robber.
10 – Check Exterior for Possible access to the roof and secure all ladders and garage dumpsters.
11 – Install a safe or strong security cabinet to store valuable documents or keys used in your business.

SONAVISION DVR network viewing requirements

October 26th, 2009

SONAVISION DVR network viewing requirements
A White Paper
By Matt R. Duncan

There are multiple ways to view a SONAVISION DVR over a network. The four most common ways are a Local Area Network (LAN), a Wide Area Network (WAN) via a Virtual Private Network (VPN), remote connection software, and DNS (Domain Name Server) translation companies. This information will help you identify the pros and cons of your options, and the information we will need prior to installing your DVR. Please note that “dial-up” internet access/connectivity is not discussed here because the bandwidth requirements are, in most cases, too large for dial-up connection. High-speed internet access (DSL, IDSL, ADSL, Cable, T1, Fiber, etc.) will be needed on BOTH ENDS of the WAN for remote viewing access.

Connecting to a LAN

Connection to a LAN is the most common way DVR’s are viewed on a network and in most cases will be required to connect the DVR to a WAN. This is as simple as plugging in a CAT5 network cable from the DVR to a router, hub, or network switch. This will allow (in most cases) any computer on the LAN to “see” the DVR and therefore view it’s contents; just like the DVR was a computer or printer on the network. The DVR is assigned a static (non-changing) IP address at the time of installation. Once the connection is made, and the IP address is programmed into the DVR, any computer on the LAN can type the IP address of the DVR inside an internet browser (internet explorer) and make contact with it, and in turn see the video images or download the viewing software from the DVR.

Basic hardware that needs to be installed and working prior to installation in order for our technicians to connect the DVR to a LAN:

· Router, hub, or network switch (network hardware)
· A CAT5 (network cable) connection between the DVR and network hardware
· An open port (physical plug in) on the network hardware to connect the CAT5

If you have a high-speed internet connection to the building, or multiple computers connected together, you more than likely have the correct hardware needed; just make sure you have space available to “plug-in” the DVR to the network.

Information needed prior to installation in order for our technicians to correctly set up a DVR on a LAN:

· A static IP address, Subnet Mask, and Gateway Address inside the LAN. This information is easily obtained from the network administrator, or by typing “ipconfig /all” from the command prompt (Start menu / Run / CMD) of a computer on the same LAN. This information will allow us to tell the DVR it is part of the LAN and allow network connectivity.

Connecting to a WAN

This is where things get tricky. There are umpteen options when connecting the DVR to a WAN and this will cover some concepts and ways to do so.

NOTE: For ease of understanding, we are calling a WAN connection the “ability to remotely view your DVR”. A WAN connection, in all truth, is not what we are going to discuss here. If you need a “true” WAN connection, you need to hire a computer network firm to help. WAN connections require substantial investments and only need to be utilized under robust network requirements.

With that being said, what is a WAN? To make things simple, think of it as a way to view your network from a remote location, like viewing your office network from home, or visa-versa. There are significant network security concerns when addressing a WAN and we recommend having someone with experience on your network available, for we don’t know the “ins and outs” of your network.

Option 1, VPN tunnel:

A VPN tunnel is a common way people access their network from remote locations. Most of the time the connection is made from home to work (allowing people to work longer hours…). A VPN tunnel is software and/or hardware that talks to each other on both ends, establishes a secured “hand-shake”, and lets your remote computer securely breach your network. Once inside, your remote computer has access to anything on the LAN.

One of the big requirements is a STATIC IP address for the location of the DVR. Most businesses have, or can easily obtain from your ISP, a static IP address. (There may be an addition monthly charge from you ISP to have a static address). If you have a firewall at the location of the DVR, you more than likely need to create a VPN to get past it (or establish a DMZ which will not be discussed here). If you don’t have one already, you will most likely need to contact a computer network firm, or network administrator to correctly establish a VPN tunnel. A VPN tunnel is a very convenient way to “seamlessly” connect to your network from remote locations and is recommended if other work needs to be performed remotely; like printing, accessing office files, etc. This is generally considered a very secure connection, especially if it is a hardware-to-hardware VPN tunnel.

Things needed for creating a VPN tunnel:
· A static IP address from your ISP for the LAN containing the DVR
· VPN Software and/or Hardware on BOTH ends of the WAN (downloadable from the internet for a fee.)
· Network administrator/computer firm to set up the VPN prior to our installation
· A LAN connection for the DVR

Option 2, Port Routing or NAT:

Port Routing and NAT both require a static IP address (or DHCP routing through a company like TZO.com discussed later). Simply put, port routing and NAT (Network Address Translation) is telling your router that any incoming internet traffic should be sent to a specific LAN IP address. This is a very simple way to let the “internet” see your DVR without creating a direct breach in your network security. The pro to this is you don’t need special software or hardware on either end to get access to the DVR. Just type the assigned IP address from any internet capable computer and you will be “routed” directly to the DVR. The con, anyone in the world that knows the IP address can see the DVR. Of course the DVR is password protected, but like all other computers, it has the potential to be hacked and therefore the ability to let the world see your video. Note: if someone does “hack” into the DVR they most likely can’t do any harm to the rest of network.

Keeping this in mind, this is a popular way of setting up a DVR and the security risk is very low.

Things needed for port routing or NAT:
· A static IP address from your ISP for the location of the DVR
· A LAN connection for the DVR
· Administrator username and password to get into your router
· A network administrator to help set up the routing

Option 3, remote connection software:

Lots of people today use software like PCANYWHERE to access their network remotely. This is software on both ends of the WAN that allows your remote computer to “log-in” to a computer on the LAN. Once logged in, you can view your DVR through a LAN computer via the viewing software or internet browser of that machine. This is generally considered a safe connection but is often times a “slow” connection. It’s reliant upon having enough bandwidth on both ends, the LAN computer being turned on, having the software running on both ends, and both computers having enough processing power to multi-task.

Things needed for remote software connection:
· A static IP address from your ISP for the location of the LAN computer
· Software on both ends of the WAN running
· A computer on the LAN with enough power and bandwidth to run the software

One thing in common you will see between all three of these options is a STATIC IP ADDRESS at the LAN location. There are ways around this, but the bottom line is this; if your remote computer doesn’t know “where” your LAN is on the internet, there is no way to connect to it. It is highly recommended that you talk to your ISP about obtaining a Static IP address prior to having the DVR installed.

DNS Translation companies:

ISP’s often only supply a DHCP IP address, or one that changes. This allows them to assign IP addresses to their customers without tying up resources. Every time your internet router is reset, or on a set schedule, it contacts the ISP and is given a new public IP address. Because you never know what the address is (in most cases), it’s not proper to set up any of the previous options with a DHCP address.

The most common way around using a static public IP address is to use a company like TZO.com. TZO.com is a company that your router talks to every time your DHCP address changes and “remembers” the new IP address information. Then, from the internet, you type in http://www.yourdomain.com and you are “re-routed” to the IP address your router forwarded to TZO.com. This is a great option for people that have DVR’s at their residence, as most ISP will not supply a static IP address to a residence.

Things you will need to set up TZO.com (or other DNS translation companies):
· A public DHCP address
· A registered domain name (www.yourcompny.com)
· A router capable of forwarding to TZO.com (see your router manual for capability)
· Set up of port routing or NAT (See option 2 above)

Hopefully this helps identify potential options for utilizing your SONAVISION DVR to its fullest capacity. We, being a security company, always recommend contacting a certified network professional when dealing with potential network security risks. This information is to help you better understand your option and inform you of things we will need. We, in no manner, said or expressed herein, take on any liability for potential network security risks by connecting your DVR to your network.

Copyright 2006 Matt R. Duncan

Small Business Security Safety Tips

October 26th, 2009

Anyone who owns a small business is busy. There’s never enough time and too much to do. Taking care of the details, covering for an absent employee, and answering the phone take up the day. There’s never enough time to get around to the “To Do Today” list, let alone think about possible problems.

But while you’re working hard to make your business grow and prosper, it’s just possible that your assets are under attack. Here are fifteen practical tips for protecting your business. Contact your Sonitrol representative to review your electronic security needs.

1. Realize that you have what someone wants. Your store or office isn’t a home where everyone is an invited guest. If you have businesses products, inventory, equipment or money, you have what someone wants. This is where protecting assets begins.

2. Prepare a checklist of closing and lock-up procedures for employees. Make sure appropriate employees understand what is expected.

3. Business owners can be too trusting. If you are the one who hires employees, you will trust them. As a result, you will have a hard time accepting the fact that an employee is stealing money, time, products or equipment. People who steal know how you feel. It is estimated that one-third of all employees are stealing from their employers at a rate of $5 to $10 billion a year.

4. Having eyes and ears when you’re not there. Depending on your business, something as simple as a closed-circuit television and converting to a Verified Audio Security System may serve both as a deterrent, a method of recording information, and securing the building 100%.

5. All doors should be hung with hinges on the inside. This will prevent burglars from knocking out pins and removing doors.

6. Available cash is asking for trouble. We all want to believe that our employees can be trusted and most are trustworthy. But the availability of cash creates tremendous temptation unless there are strict controls. In a retail store, point-of-purchase cash register systems can monitor over rings, voids or double voids, delayed voids and other exceptions that may indicate employee-created cash shortages.

7. Make sure all equipment is marked. Take time to mark company equipment with an electric pencil. Computers and computer-related equipment is vulnerable, particularly laptop computers. Use equipment serial numbers or a similar system to track equipment.

8. Look for ways to watch the store. If you can’t see the whole store from a central location, you will have a shoplifting problem sooner or later. Lowering display shelves or raising the check out locations will improve visibility, as will strategically placed wide-area detection mirrors, closed circuit television cameras and two-way mirrors.

9. Confronting a weapon. If you are open late or early, are easily accessible to a main road or public transportation and have cash, a hold up is a possibility. Anyone with a gun is nervous, so no one should try to be a hero. If the robber wants money, give it to him. At the same time, a hidden button connected to a silent alarm system with Verified Audio can bring help fast and make employees more comfortable. Buttons can be placed on desks, under counters and on the floor for more discreet use. And a closed circuit television system can act as a deterrent and provide evidence.

10. Going to the bank. Getting at your money when you are outside your business may be very attractive to a robber because you are more vulnerable. If you have cash, do not follow the same pattern each day and vary your route. If you have considerable cash, take two cars. Don’t let a would-be robber get the upper hand.

11. Locks only slow down a thief. Locks don’t keep thieves out; they just slow them down. Quality locks with substantial dead bolts are a step in the right direction. If you use padlocks, make sure they are of sufficient gauge steel with multiple tumblers and custom keyed for you. At the same time, adequate lighting, closed circuit television and a Verified Audio Security System may be the best deterrents.

12. Exercise key control. It doesn’t take long for keys to disappear and to be given to many employees. Keep a record of who has keys and the dates they were given out and returned. A better alternative to keys is managed electronic access control, which can be linked to your Verified Audio security system to help reduce false alarms on arming and disarming.

13. Bad checks and counterfeit bills. New business owners are more trusting because they want to attract customers. Don’t think this escapes forgers and counterfeiters. They thrive in these situations. Establish firm procedures and stick with them. The exception may cost you dearly.

14. Use an employee identification system, if practical. If you have many full- and part-time employees or you are having key management problems, an access system that requires the employee to insert an electronically coded card upon entering the business (or specific areas) will give additional control, eliminate keys, and maintain a badged staff.

15. Train your employees. Anyone dealing with customers must be properly trained in order to perform as you want him/her to. This includes teaching employees how to watch the store or business, how to spot counterfeit bills and how to accept a check, and properly use any electronic security in place.

Following these 15 suggestions will help you minimize loss, make you feel more in control and assist in protecting the assets of your business.

Fact
* Sonitrol has the lowest false alarm rate in the industry
* Sonitrol can continuously inform police of activity inside a building as they respond to the scene.
* Sonitrol covers your facility from any point of entry, not only doors and windows
Result
* Police give Sonitrol alarms high priority
* Sonitrol leads to increased apprehension of criminals
* Intruders can’t hide from audio detection

Personal Security / Workplace Crime Prevention Tips

October 26th, 2009

We are all worried about personal crime in Savannah. It is all around us. There are a few things we can all do. -Chris Duncan.

1- Keep your purse, wallet, or other valuable items with you at all times or locked in a drawer or closet.
2- Check the identification of any strangers who ask for proprietary information or any delivery or repair persons who want to enter an area restricted to employees.
3- Be discreet. Don’t advertise your social life or vacation plans, or those of your fellow employees, to strangers visiting your place of work.
4- Park in well-lighted and well-traveled areas.
5- If you must work late or at odd hours, walk with a group or ask another employee or security guard to escort you to your car.
6- If you notice any suspicious persons or vehicles, notify security personnel. Trust your instincts and never hesitate to report anything that makes you fell uneasy.
7- What if you become a victim? Stay calm, try not to panic or show any signs of anger or confusion. Try to compose an accurate description of the assailant to help police. Report all crimes to the police immediately.